1. Business Terms
a. For the purpose of these terms & conditions the following words shall have the following meanings:
i. “The Company” shall mean Quattro Heating Limited.
ii. “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
iii. The Operative or Engineer shall mean the representative appointed by the Company.
b. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.
2. Financial
a. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials. All costs are plus VAT at the prevailing rate.
b. Our standard payment terms are 7 days from date of invoice, unless otherwise expressly agreed in writing with a director. Any part of that invoice which remains unpaid shall carry interest at the rate of 8% over the Bank of England base rate until payment in full is received by the Company.
c. The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) & receiving a written quote) the name of the third party appears on the written quote.
d. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in the such goods has passed to the Customer:
i. the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
ii. for the purpose specified in above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
iii. the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
e. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s current
hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time is non-chargeable. All charges are subject to VAT at the prevailing rate.
3. Quotations and Pricing
a. Where a written quote has been supplied to the Customer the total charge to the Customer referred to in the quote should not exceed the quoted amount but may be revised in the following circumstances:
i. If after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quote.
ii. If after submission of the quote there is an increase in the price of materials.
iii. If after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
iv. If after submission of the quote it is discovered that there was a manifest error when the quote was prepared.
v. Should a detailed Insurance Report be required in addition to the quote and invoice then this will incur a nominal charge of £25.00 + VAT.
b. For quotes over £2,000 we require a 50% deposit in advance, with the remainder payable on completion.
c. This quote is open for acceptance for a period of 28 days providing the works can be commenced within 90 days both periods from the date of estimate and thereafter may be subject to revision or withdrawal.
d. The Company shall not be under any obligation to provide a quote to the Customer & shall only be bound (subject as hereinafter) by quotes given in writing to the Customer. The Company shall not be bound by any quotes given orally or in which manifest errors occur.
e. The quote is based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and
in working order. Should we find, during the course of the works, any faults with the existing systems we reserve the right to make a charge for correcting same. Should the client fail to mention any relevant facts relating to the existing installation we reserve the right to make a charge for correcting same.
f. Whilst certain items may be specified by name or model, we reserve the option to supply goods of a different manufacture providing they shall be suitable for the purpose intended.
g. Any additional works that the Client requires to be carried out whilst the specified works are being executed will be charged at extra cost. An indication of such cost will be given and the Client’s agreement to same will be obtained before the additional works proceed.
h. The price specified in our quote does not include for the removal of any dangerous waste materials such as asbestos found when carrying out the works. This will be subject to an extra charge.
i. Acceptance of the Quote confirms acceptance of these conditions.
j. Quotes do not include for any parking fees levied in Controlled Parking Zones (CPZ’s). Any such fees incurred will be passed onto the Client at cost.
k. If the proposed works are being carried out in a leasehold property it is the sole responsibility of the Client to ensure that all necessary permissions have been obtained in writing from the landlords/managing agents. We accept no responsibility whatever for any works carried out without the necessary permissions. We can furnish details of the proposed works if so required at possible additional cost.
4. Scheduling
a. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.
b. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.
c. Unless specified the works will be carried out in one continuous visit. Extra visits at the request of the Client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.
d. No allowance has been made for out-of-hours working unless specified or to suit our own requirements.
e. All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet clients timescales.
f. It is the responsibility of the Client to ensure that all children and pets are kept away from the areas in which we are working.
g. Please ensure that the working area is easily assessible, we cannot be held liable for any damage caused if our engineer is required to move personal belongings to gain access to the working area.
h. Whist we understand circumstances change, in the event of same day cancellations or refusal of entry, we reserve the right to charge a discretionary cancellation fee of £45+VAT
5. Complaints
a. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
6. Guarantee and Warranty
a. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
i. Subject to misuse or negligence.
ii. Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
b. The company will not guarantee any work in respect of blockages in waste & drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notice issued.
7. Scope of works
a. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works& the Company accepts no liability in respect of the effectiveness of such works or otherwise.
b. The Company shall only be liable for rectifying works completed by the Company& shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time. These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.
c. Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.
d. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.
e. If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified. For floors covered with thermoplastic tiles,vinyl sheet covering, cork tiles or laminate flooring, no allowance has been made for re- instatement unless specified.
f. During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.
g. Whilst all holes formed during the execution of the proposed works will be made good on completion, no allowance has been made for re-instatement of decorations. We do not guarantee to match existing brickwork where boiler flue terminals have been removed.
h. No allowance has been made for casing in of pipework or painting/decorating of the new works.
i. It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the course of the works. Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion.
j. Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay incompletion.
k. Any items or materials supplied by the Client or others for our fixing will be unpacked and inspected in the presence of the Client. Any faults found will be pointed out to the Client whose responsibility it will be to obtain replacement items. Any delays caused by faulty or damaged items may be chargeable, may result in us withdrawing from site and may affect the completion date of the works.
l. Prior to commencement of work involving gas appliances, the existing gas supply will be subject to a soundness test to check for compliance with Gas Safety Regulations. Any faults found will be advised to the Client and any rectification works required may be subject to additional charges.
m. Should the works include a powerflush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems been countered then any rectification works required may be charged at extra cost. The customer will be asked to sign a waiver confirming this point.
n. Should the works include a new combination heating boiler unit connected to an existing heating system, the Client should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in this estimate. The customer will be asked to sign a waiver confirming this point.
8. Terms and Conditions
a. These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument inwriting signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.
a. For the purpose of these terms & conditions the following words shall have the following meanings:
i. “The Company” shall mean Quattro Heating Limited.
ii. “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
iii. The Operative or Engineer shall mean the representative appointed by the Company.
b. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.
2. Financial
a. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials. All costs are plus VAT at the prevailing rate.
b. Our standard payment terms are 7 days from date of invoice, unless otherwise expressly agreed in writing with a director. Any part of that invoice which remains unpaid shall carry interest at the rate of 8% over the Bank of England base rate until payment in full is received by the Company.
c. The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) & receiving a written quote) the name of the third party appears on the written quote.
d. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in the such goods has passed to the Customer:
i. the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
ii. for the purpose specified in above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
iii. the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
e. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s current
hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time is non-chargeable. All charges are subject to VAT at the prevailing rate.
3. Quotations and Pricing
a. Where a written quote has been supplied to the Customer the total charge to the Customer referred to in the quote should not exceed the quoted amount but may be revised in the following circumstances:
i. If after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the quote.
ii. If after submission of the quote there is an increase in the price of materials.
iii. If after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
iv. If after submission of the quote it is discovered that there was a manifest error when the quote was prepared.
v. Should a detailed Insurance Report be required in addition to the quote and invoice then this will incur a nominal charge of £25.00 + VAT.
b. For quotes over £2,000 we require a 50% deposit in advance, with the remainder payable on completion.
c. This quote is open for acceptance for a period of 28 days providing the works can be commenced within 90 days both periods from the date of estimate and thereafter may be subject to revision or withdrawal.
d. The Company shall not be under any obligation to provide a quote to the Customer & shall only be bound (subject as hereinafter) by quotes given in writing to the Customer. The Company shall not be bound by any quotes given orally or in which manifest errors occur.
e. The quote is based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and
in working order. Should we find, during the course of the works, any faults with the existing systems we reserve the right to make a charge for correcting same. Should the client fail to mention any relevant facts relating to the existing installation we reserve the right to make a charge for correcting same.
f. Whilst certain items may be specified by name or model, we reserve the option to supply goods of a different manufacture providing they shall be suitable for the purpose intended.
g. Any additional works that the Client requires to be carried out whilst the specified works are being executed will be charged at extra cost. An indication of such cost will be given and the Client’s agreement to same will be obtained before the additional works proceed.
h. The price specified in our quote does not include for the removal of any dangerous waste materials such as asbestos found when carrying out the works. This will be subject to an extra charge.
i. Acceptance of the Quote confirms acceptance of these conditions.
j. Quotes do not include for any parking fees levied in Controlled Parking Zones (CPZ’s). Any such fees incurred will be passed onto the Client at cost.
k. If the proposed works are being carried out in a leasehold property it is the sole responsibility of the Client to ensure that all necessary permissions have been obtained in writing from the landlords/managing agents. We accept no responsibility whatever for any works carried out without the necessary permissions. We can furnish details of the proposed works if so required at possible additional cost.
4. Scheduling
a. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.
b. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.
c. Unless specified the works will be carried out in one continuous visit. Extra visits at the request of the Client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.
d. No allowance has been made for out-of-hours working unless specified or to suit our own requirements.
e. All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet clients timescales.
f. It is the responsibility of the Client to ensure that all children and pets are kept away from the areas in which we are working.
g. Please ensure that the working area is easily assessible, we cannot be held liable for any damage caused if our engineer is required to move personal belongings to gain access to the working area.
h. Whist we understand circumstances change, in the event of same day cancellations or refusal of entry, we reserve the right to charge a discretionary cancellation fee of £45+VAT
5. Complaints
a. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
6. Guarantee and Warranty
a. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
i. Subject to misuse or negligence.
ii. Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
b. The company will not guarantee any work in respect of blockages in waste & drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notice issued.
7. Scope of works
a. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works& the Company accepts no liability in respect of the effectiveness of such works or otherwise.
b. The Company shall only be liable for rectifying works completed by the Company& shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time. These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.
c. Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.
d. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.
e. If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified. For floors covered with thermoplastic tiles,vinyl sheet covering, cork tiles or laminate flooring, no allowance has been made for re- instatement unless specified.
f. During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.
g. Whilst all holes formed during the execution of the proposed works will be made good on completion, no allowance has been made for re-instatement of decorations. We do not guarantee to match existing brickwork where boiler flue terminals have been removed.
h. No allowance has been made for casing in of pipework or painting/decorating of the new works.
i. It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the course of the works. Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion.
j. Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay incompletion.
k. Any items or materials supplied by the Client or others for our fixing will be unpacked and inspected in the presence of the Client. Any faults found will be pointed out to the Client whose responsibility it will be to obtain replacement items. Any delays caused by faulty or damaged items may be chargeable, may result in us withdrawing from site and may affect the completion date of the works.
l. Prior to commencement of work involving gas appliances, the existing gas supply will be subject to a soundness test to check for compliance with Gas Safety Regulations. Any faults found will be advised to the Client and any rectification works required may be subject to additional charges.
m. Should the works include a powerflush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems been countered then any rectification works required may be charged at extra cost. The customer will be asked to sign a waiver confirming this point.
n. Should the works include a new combination heating boiler unit connected to an existing heating system, the Client should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in this estimate. The customer will be asked to sign a waiver confirming this point.
8. Terms and Conditions
a. These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument inwriting signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.